Refunds & Returns

Guide to Refunds & Returns for Spice K2 For Sale

Refund Policy

At Spice K2 For Sale, we understand that customer satisfaction is paramount. Our refund policy is designed to ensure a seamless and transparent process for our valued customers.

  1. Eligibility for Refund:

    • Refunds are applicable within 14 days of receiving the product.
    • To be eligible for a refund, the product must be in unused condition.

  2. Cancellation and Refund:

    • If you cancel an order and have already made a payment, a full refund will be issued.
    • Delivery costs will be charged additionally if the order has been dispatched.

  3. Initiating a Refund:

    • To initiate a refund, contact our customer support within the eligible period.
    • Provide order details and reasons for the refund request.

  4. Processing Time:

    • Refunds are processed promptly upon approval.
    • The processing time may vary but generally takes a few business days.

Returns Policy

We aim to make the returns process straightforward for our customers. Please follow these guidelines:

  1. Return Window:

    • Items are eligible for return within 14 days of receipt.

  2. Condition of Returned Item:

    • The returned item must be in an unused condition to qualify for a return.
    • Ensure the product is securely packed to prevent damage during return transit.

  3. Initiating a Return:

    • Contact our customer support to initiate a return.
    • Provide order details and reasons for the return.

  4. Return Shipping:

    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping service.

  5. Processing Returns:

    • Once the returned item is received, we will inspect it.
    • Approved returns will result in a refund or exchange, depending on customer preference.

Remember, our dedicated customer support team is here to assist you throughout the refund and return process. Your satisfaction is our priority.